Frequently Asked Questions
Everything you need to know about your Nagnata order and our sustainable practices.
What is Nagnata's approach to sustainability?
Nagnata is committed to sustainable innovation, utilizing organic fibers, recycled synthetics, and zero-waste technical knitwear processes to minimize our environmental footprint.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days via our premium courier partners.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided they are in original condition with all tags attached. Please note that for hygiene reasons, certain items like intimates may be final sale.
How do I care for my technical knitwear?
To maintain the longevity of your garments, we recommend a cold hand wash or a gentle machine wash in a laundry bag with eco-friendly detergent. Always dry flat in the shade.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific region and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna in select regions.